Frequently Asked Questions
Here are some of the FAQ that our customers ask.
Can you repair my laptop in Cardiff?
Yes. Cardiff Computing repairs laptops from all major manufacturers, including HP, Dell, Lenovo, ASUS, Acer, Samsung and Apple MacBooks. We diagnose hardware and software faults and provide practical, cost-effective solutions.
Why is my computer running slowly?
A slow computer can be caused by several issues, including:
- An ageing hard drive
- Lack of memory (RAM)
- Malware or viruses
- Too many start-up programs
- Full storage drives
- Outdated software
We can diagnose the cause and often improve performance through upgrades, maintenance or repairs.
Do I need a new computer or can my current one be upgraded?
Many computers can be upgraded instead of replaced. Common upgrades include:
- SSD installation
- Memory (RAM) upgrades
- Operating system upgrades
- Graphics card upgrades
Upgrades can significantly improve speed and performance while costing much less than a new device.
Can you remove viruses and malware from my computer?
Yes. We provide virus and malware removal services for home computers and laptops. We can remove infections, secure your device and recommend ways to prevent future problems.
How long does a computer repair take?
Repair times depend on the fault and the availability of replacement parts. Many common software issues can be resolved quickly, while hardware repairs may take longer. We will always advise you of expected timescales after diagnosis.
Do you repair laptop screens?
Yes. We can repair or replace damaged laptop screens for many popular brands. Common signs of screen damage include:
- Cracks
- Dead pixels
- Flickering displays
- Black screens
- Display lines
Can you recover lost files and photos?
In many cases, yes. We can assist with recovering lost documents, family photos, videos and other important data from damaged or failing storage devices.
The sooner recovery is attempted after data loss, the better the chances of success.
Do you provide help with new computers?
Yes. We can help set up new laptops and desktop PCs, transfer files from old devices, install software and configure email accounts.
Can you speed up an old laptop?
Often, yes. Replacing an old hard drive with a fast SSD and increasing memory can dramatically improve the performance of older laptops and desktop computers.
My laptop won't turn on. Can you help?
Yes. Power issues can be caused by faulty chargers, batteries, power sockets, motherboards or other internal components. We can diagnose the fault and recommend the best repair option.
Do you offer home visits in Cardiff?
Depending on the issue, we may be able to provide onsite support for customers in Cardiff and surrounding areas. Contact us to discuss your requirements.
Why won't my Wi-Fi work?
Wi-Fi issues can be caused by:
- Router faults
- Signal interference
- Device configuration issues
- Broadband provider problems
- Outdated equipment
We can diagnose network issues and help improve home Wi-Fi performance.
Can you help protect my computer from hackers and scams?
Yes. We help home users improve security through:
- Antivirus protection
- Scam awareness
- Password security
- Multi-factor authentication
- Secure Wi-Fi setup
- Software updates
How much does computer repair cost in Cardiff?
The cost depends on the specific fault and any replacement parts required. After diagnosing the issue, we will explain the available options and provide a clear quotation before any work is carried out.
What areas do you cover?
Cardiff Computing is a mobile service which visits customers across all CF postcodes including the following areas:
- Cardiff
- Pontypridd
- Caerphilly
- Barry
- Penarth
- Pontypridd
- Bridgend
Why choose Cardiff Computing?
We provide friendly local support for home & business computer users throughout Cardiff covering all CF Postcodes. Whether you need laptop repair, virus removal, data recovery, computer upgrades or help with a new PC, we focus on providing straightforward advice and reliable service.
